TERMs and Conditions
1. Our Responsibility ("the Company")
1.1 We will ensure that all materials supplied comply with safe building practices and are free from defects upon the point of installation and that any work carried out is carried out with reasonable care and skill and to a reasonable standard.
1.2 Before carrying out any work we will carry out an inspection, unless otherwise instructed, to make sure that all work quoted is appropriate and practicable.
1.3 If any inspection any further work is necessary either because of alternations in design, specification or otherwise and this causes and increase in costs we will send you details of the extra costs and will only proceed with the works once your acceptance has been received.
1.4 We will make good any damage attributable to our work caused whilst carrying out the work. We are not licenced to carry waste and are therefore unable to remove rubbish from site, but will load this into a skip if provided by the Customer, or into heavy duty rubble sacks which the Company will provide if a skip is not in situ at the time of installation.
1.5 If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.
1.6 If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost of materials and/or labour or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out.
1.7 We may, as your agent, directly or through an intermediary ask another contractor ("Third Party Contractor") to carry out some of all of any work which you instruct us to carry out for you. We shall pay the reasonable charge of Third Party Contractors on your behalf and recharge them to you with our own fees. We will ensure the Third Party Contractor fees which are recharged to you are in line with the fees we will have quoted for you, had we done the work ourselves. We will take reasonable care in selecting and instructing a Third Party Contractor.
1.8 When the Company detects faulty or illegal installations that cannot be remedied immediately, the Customer will be required to sign an acknowledgement document.
1.9 The Company will mark such installations with a Warning label, record the defective installation and issue an initial Estimate for the rectification works seen as necessary.
1.91 HETAS and Gas Safe certificates of compliance will only be issued once full payment has been received.
2. Your Responsibility ("the Customer')
2.1 You will permit us during normal working hours to carry out an inspection and thereafter to undertake the works according to the programme set out in the order.
2.2 You will remove all items necessary to allow us to commence the works and cover and protect all fixtures and fittings, which cannot be removed. The Company will take all reasonable care but will not be held liable for any damage to items that are not removed or covered.
2.3 You will obtain all permissions and consents (including if necessary planning permission) from landlords, local authorities and others, which are required before work can commence.
2.4 Where you are required to provide us with measurements or other information, such measurements or information must be correct. If we rely on the measurements or information given when preparing out proposal and such measurements or information are incorrect, we reserve the right to increase the price to make good any errors of additional works as required.
2.5 If any asbestos or other dangerous materials are found at the time of the installation this must be disposed of by you.
2.6 As soon as we have delivered the goods or services, you will be responsible for them and we will not be liable for their loss, damage or destruction. Therefore, you would need to take necessary steps to insure the items. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.
2.7 Interference with, or modification to, the installation if undertaken by any other persons, including damage due to accident or misuse and faults or premature deterioration resulting from misuse or abuse or the use of inappropriate and damp fuels invalidates any warranties on stoves, fires, liners, twin wall chimney systems and chimneys. The Company may at its sole discretion decline to service or repair stoves, fires and chimneys if this is deemed to be the case in their opinion.
2.8 Customers failure to correctly use and maintain installations are excluded from any guarantees or warranties. The Company may increase the charges for service calls of this nature, or may refuse to rectify related issues.
2.82 The Company reserves the right to charge a call out fee to return to an installation if more than 30 days have passed since installation. The Company will communicate this and seek your agreement before the call out takes place. The Company reserves the right to refuse a call out request should the Customer refuse to pay a call out fee.
2.83 It is the responsibility of the Customer to understand and be aware of the various warranty that is or is not provided by the manufacturer of the goods they choose to purchase.
2.9 All stainless steel liners, flexi or rigid should be swept at least twice a year or as specified by manufacturers warranty terms, failure to have them swept by qualified personnel may well invalidate any guarantee or warranty. Gas appliances should be serviced by qualified personnel, failure to do so will also invalidate any guarantee or warranty.
2.91 Guarantee and warranty exclusions apply to service-replaceable stove, fire and flue parts including door and glass seals, glass, grates, fuel retention bars, ash pans, register plates, sweeping accessories and seals, internal stove linings, closing plates, flue outlets, baffles, tools, door seals, door latches, handles and to any part of the stove or chimney, chimney pots and cowls damaged by excess heat, chimney fires, abuse, misuse, water damage or adverse weather..
2.92 HETAS and Gas Safe certificates of compliance will only be issued once full payment has been received.
2.93 If a delay is encountered that is not a direct result of our actions, and is caused by the supplier of the goods, the Customer or another, the Customer must pay the Company for works completed to date. The Company reserves the right to reasonably charge if they are required to return through no fault of their own.
2.94 If payment is delayed the Company reserves the right to take any reasonable action to recover monies due.
2.95 Once payment is received the Company reserves the right to charge a fee for, or refuse to carry out, work of a cosmetic nature relating to the Customer altering their design, for example but not inclusive of, tiles, slabs, hearths, switches, beams, surrounds, chambers and finishing effect.